Terms of Service

Last updated: 20 September 2026

Welcome to HappyPaw. By accessing or using our website, you agree to these Terms of Service. Please read them carefully before placing an order.

1. Our Store

HappyPaw sells pet products and accessories through our online store. We reserve the right to update product information, prices, availability, and these terms when necessary.

2. Orders

When you place an order, you agree that the information you provide is accurate and complete.

We reserve the right to cancel an order if there is a product availability issue, pricing or listing error, suspected fraudulent activity, or another legitimate reason.

If we cancel an order after payment has been received, you will receive a refund for the cancelled order.

3. Prices and Payment

All prices are displayed in Australian dollars (AUD) unless otherwise stated.

Prices may change without notice. The price shown at checkout applies to your order, except where an obvious pricing or system error has occurred.

We accept the payment methods displayed at checkout.

4. Shipping

We aim to process and dispatch orders within the timeframe stated on our website.

Delivery times are estimates and may vary due to courier delays, weather, public holidays, or other circumstances outside our reasonable control.

Please make sure your shipping address is correct before placing your order. HappyPaw is not responsible for delays or additional costs resulting from incorrect or incomplete delivery information provided by you.

5. Returns and Refunds

Returns and refunds are handled according to our Return & Refund Policy.

Nothing in these Terms limits your rights under the Australian Consumer Law. If a product is faulty, unsafe, not of acceptable quality, or significantly different from its description, you may be entitled to a repair, replacement, refund, or another remedy as required by law.

6. Product Use

Our products should only be used for their intended purpose and according to any instructions provided.

Pet owners are responsible for determining whether a product is suitable for their pet. Pets should be supervised when using products where appropriate.

HappyPaw does not provide veterinary or medical advice.

7. Website Content

All content on our website, including our logo, branding, photographs, graphics, text, and product images, belongs to or is licensed to HappyPaw.

You may not copy, reproduce, modify, or use our content for commercial purposes without our written permission.

8. Website Availability

We aim to keep our website accurate, secure, and available. However, we do not guarantee that the website will always be uninterrupted or free from errors.

We may temporarily suspend or modify the website for maintenance, updates, or other reasons.

9. Third-Party Services

Our website may use third-party services such as payment providers, shipping providers, or other platforms. These services may have their own terms and privacy policies.

10. Privacy

Your personal information is handled in accordance with our Privacy Policy.

11. Changes to These Terms

We may update these Terms of Service from time to time. Any changes will be posted on this page with an updated date.

12. Australian Law

These Terms are governed by the laws of Western Australia and Australia.

Nothing in these Terms excludes or limits any rights you have under the Australian Consumer Law.

13. Contact Us

If you have any questions about these Terms, please contact us:

HappyPaw
Email: support@happypaw.space

14. SMS/MMS MOBILE MESSAGE MARKETING PROGRAM TERMS AND CONDITIONS 

Section 1: Updated Program Description  

We are offering an SMS/MMS mobile messaging program (the 'Program'), which you agree to use and participate in subject to these Mobile Messaging Terms and Conditions and Privacy Policy (the 'Agreement'). By opting in to or participating in any of our Programs, you accept and agree to these terms and conditions, including, without limitation, your agreement to resolve any disputes with us through binding, individual-only arbitration, as detailed in the 'Dispute Resolution' section below. The Program uses artificial intelligence ('AI') technology to generate personalized messages, product recommendations, and conversational responses. Some or all messages you receive through the Program may be composed, in whole or in part, by AI systems rather than human agents.

 

Section 2: New "AI-Powered Messaging" Section  
 
AI-Powered Messaging. Messages you receive through the Program may be generated using artificial intelligence and machine learning technology. This means that some messages, including product recommendations, promotional offers, and conversational responses, are created by AI systems rather than written by a human. You acknowledge and agree that:

(a) AI-generated messages may contain inaccuracies. While we strive to provide helpful and accurate information, AI-generated messages may include errors regarding product details, pricing, availability, promotions, or other information. You should independently verify any product information, pricing, or promotional offers before making a purchase decision.

(b) AI responses are not professional advice. AI-generated messages do not constitute professional, legal, medical, financial, or other expert advice.

(c) Your conversations may be processed by AI. When you reply to messages or engage in conversations through the Program, your responses may be processed by AI systems to generate relevant replies. Your message content, purchase history, and browsing activity may be used by AI systems to personalize your experience.
 

(d) You may request human assistance. If at any time you prefer to interact with a human representative rather than an AI system, you may request human assistance by contacting us at [CONTACT METHOD].

 

Section 3: Updated Consent Language  

By participating in the Program, you agree to receive recurring automated marketing mobile messages, including AI-generated content, personalized product recommendations, and conversational AI responses, at the phone number associated with your opt-in. You understand that consent is not required to make any purchase from Us. While you consent to receive messages sent using an autodialer and/or AI-generated content, the foregoing shall not be interpreted to suggest or imply that any or all of Our mobile messages are sent using an automatic telephone dialing system ('ATDS' or 'autodialer'). You specifically consent to receiving messages where the content is generated, in whole or in part, by artificial intelligence systems.

 

Section 4: New "Data and AI" Section  

Data Use for AI Personalization. To provide you with personalized messages and recommendations through the Program, we may use information including your purchase history, browsing activity, product preferences, and prior message interactions. This information may be processed by AI systems, including third-party AI service providers, to generate relevant and personalized communications. We do not sell your personal information to third parties. Our AI service providers are contractually prohibited from using your personal information to train their general-purpose AI models.

 

Section 5: New "Limitation of Liability for AI Content" Section

TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE AND OUR SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY DAMAGES ARISING FROM OR RELATED TO: (A) INACCURACIES, ERRORS, OR OMISSIONS IN AI-GENERATED MESSAGES, INCLUDING INCORRECT PRODUCT INFORMATION, PRICING, OR AVAILABILITY; (B) ANY DECISION YOU MAKE BASED ON AI-GENERATED CONTENT; (C) ANY PRODUCT RECOMMENDATION GENERATED BY AI SYSTEMS; OR (D) THE PERFORMANCE, RELIABILITY, OR AVAILABILITY OF AI FEATURES. THE PROGRAM AND ALL AI-GENERATED CONTENT ARE PROVIDED 'AS IS' AND 'AS AVAILABLE' WITHOUT WARRANTIES OF ANY KIND.

 

Section 6: Updated Checkout Opt-In Language

"I agree to receive recurring automated marketing text messages (e.g., cart reminders, AI-generated content, personalized recommendations) at the phone number provided. Consent is not a condition to purchase. May include AI-generated content. Msg & Data rates may apply. Msg frequency varies. Reply HELP for help and STOP to cancel. View our Terms of Service and Privacy Policy."