Return & Refund Policy

Last updated: 20 September 2026

At HappyPaw, we want you and your pet to be happy with your purchase. If you are not completely satisfied with your order, please contact us so we can help.

1. Returns

We accept returns for eligible products within 30 days of delivery.

To be eligible for a return:

• The item must be unused and in its original condition.

• The item must be in its original packaging, where applicable.

• You must provide proof of purchase or your order number.

• The item must not be damaged, altered, washed, or used.

For hygiene and safety reasons, certain pet-related products may not be eligible for return once opened or used.

2. Change of Mind Returns

If you have changed your mind about your purchase, you may request a return within 30 days of delivery, provided the product is unused and meets our return requirements.

Customers are responsible for the return postage costs for change-of-mind returns.

Original shipping costs are generally non-refundable unless required by Australian Consumer Law.

3. Damaged, Faulty or Incorrect Items

If your order arrives damaged, defective, faulty, or you receive the wrong item, please contact us as soon as possible.

Please provide:

• Your order number

• A description of the issue

• Clear photos or videos showing the problem, where applicable

We will assess the issue and, where appropriate, offer a replacement, repair, refund, or other remedy in accordance with Australian Consumer Law.

You will not be responsible for reasonable return shipping costs where the product is confirmed to be faulty, damaged on arrival, or incorrectly supplied.

4. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be processed to your original payment method.

Please allow your payment provider or bank additional time to process and display the refund in your account.

5. Exchanges

We may offer exchanges for eligible products, subject to availability.

If the requested replacement is unavailable, we may offer a refund or another suitable remedy.

6. Non-Returnable Items

Some products may not be eligible for return for health, hygiene, safety, or other legitimate reasons, particularly if they have been opened or used.

This does not affect your rights under the Australian Consumer Law. If a product is faulty, unsafe, not of acceptable quality, significantly different from its description, or otherwise covered by a consumer guarantee, you may still be entitled to a remedy.

7. Sale Items

Sale or promotional items may be subject to the same return rights as full-price items.

Discounts or promotional offers do not remove your rights under Australian Consumer Law.

8. How to Request a Return

To request a return, please contact us with:

Email: support@happypaw.space

Please include:

• Your full name

• Order number

• Product name

• Reason for the return

• Photos or videos, if relevant

Please do not send an item back before contacting us and receiving return instructions.

9. Return Shipping

For change-of-mind returns, customers are responsible for return shipping costs.

For products that are faulty, damaged on arrival, or incorrectly supplied, HappyPaw will cover reasonable return shipping costs where applicable.

10. Australian Consumer Law

Nothing in this Return & Refund Policy excludes, restricts, or modifies any rights or remedies you may have under the Australian Consumer Law.

If you receive a product that does not meet a consumer guarantee, you may be entitled to a repair, replacement, refund, or other remedy depending on the circumstances.

11. Contact Us

If you have any questions about returns or refunds, please contact us:

HappyPaw
Email: support@happypaw.spac

We are happy to assist and will do our best to resolve any issue fairly and promptly.