Shipping policy

Shipping Policy

Last updated: 20 September 2026

At HappyPaw, we are committed to getting your order to you safely and efficiently. This Shipping Policy explains how we process, dispatch, and deliver your orders.

1. Order Processing

Orders are processed after payment has been successfully received.

We generally process orders within 1–3 business days. Once your order has been processed and dispatched, you will receive a shipping confirmation email with tracking information where tracking is available.

Orders placed on weekends or Australian public holidays will generally begin processing on the next business day.

During busy periods, sales, product launches, or holiday seasons, processing times may take slightly longer.

2. Shipping Within Australia

We currently offer shipping to addresses across Australia.

Estimated delivery times are:

  • Standard shipping: approximately 3–10 business days

  • Express shipping: approximately 1–5 business days, where available

Delivery times are estimates and begin once your order has been dispatched. They are not guaranteed and may vary depending on your location and the shipping provider.

Remote and regional areas may require additional delivery time.

3. Shipping Costs

Shipping costs are calculated and displayed at checkout before you complete your purchase.

Shipping charges may vary depending on:

  • Your delivery location

  • The size and weight of your order

  • The shipping method selected

  • Any promotional shipping offers available at the time of purchase

From time to time, HappyPaw may offer free shipping promotions. Any applicable free-shipping offer will be clearly stated on our website or at checkout.

4. Order Tracking

When your order has been dispatched, we will send you a shipping confirmation email containing tracking information where available.

Please note that tracking information may take 24–48 hours to update after your parcel has been handed to the shipping provider.

You can use the tracking number provided to check the progress of your delivery.

5. Delivery Delays

While we work to provide accurate delivery estimates, HappyPaw cannot guarantee a specific delivery date.

Delivery may be delayed due to circumstances outside our reasonable control, including:

  • Courier or postal delays

  • Severe weather

  • Public holidays

  • High-volume periods

  • Incorrect or incomplete delivery information

  • Natural disasters

  • Customs or border delays

  • Other unforeseen circumstances

If your order is delayed, please check your tracking information first. If you believe your parcel has been significantly delayed, please contact us and we will do our best to assist.

6. Incorrect or Incomplete Address

Please carefully check your delivery address before completing your order.

HappyPaw is not responsible for delays, failed deliveries, or additional shipping costs resulting from an incorrect or incomplete address provided by the customer.

If you realise that you have entered the wrong address, please contact us as soon as possible. We will try to update the address before the order is dispatched, but we cannot guarantee that changes can be made once an order has been processed or shipped.

If a parcel is returned to HappyPaw because of an incorrect address, additional shipping charges may apply if you would like the order resent.

7. Lost or Missing Parcels

If your tracking information shows that your parcel has been delivered but you cannot locate it, please:

  1. Check around your property and any safe delivery locations.

  2. Check with household members or neighbours.

  3. Contact the shipping provider using your tracking number.

  4. Contact HappyPaw if you still cannot locate your parcel.

We will work with you and the relevant shipping provider to investigate the issue where appropriate.

8. Damaged Parcels

If your order arrives damaged, please contact us as soon as reasonably possible.

Please provide:

  • Your order number

  • A description of the damage

  • Clear photographs of the parcel and damaged product

  • Any other information we may reasonably request

We will assess the situation and provide an appropriate solution in accordance with our Return & Refund Policy and your rights under the Australian Consumer Law.

9. International Shipping

Where international shipping is available, delivery times and shipping costs will depend on the destination and shipping method selected at checkout.

Estimated international delivery times are generally 7–20 business days, but actual delivery times may vary.

International customers may be required to pay customs duties, import taxes, handling fees, or other charges imposed by their destination country.

These charges are the responsibility of the customer unless otherwise stated at checkout.

HappyPaw is not responsible for delays caused by customs clearance or local authorities.

10. Delivery Restrictions

Some products may have shipping restrictions depending on the destination or applicable shipping regulations.

If we are unable to ship an item to your location after your order has been placed, we will contact you and arrange an appropriate solution, which may include a refund for the affected item.

11. Changes or Cancellations After Ordering

If you need to change or cancel your order, please contact us as soon as possible.

We will do our best to accommodate your request, but once an order has been processed or dispatched, we may not be able to make changes or cancel it.

In such circumstances, you may need to follow our Return & Refund Policy.

12. Contact Us

If you have any questions about shipping, tracking, or your order, please contact us:

HappyPaw
Email: support@happypaw.space

We appreciate your support and thank you for choosing HappyPaw.